Monthly Archives: April 2009

Spring/Summer ‘09 is all about body-conscious dressing and thanks to the genius of Hervé Léger’s bandage dress, which made its first appearance in 1985 and was recently revived by design guru Max Azria, women of all shapes and sizes can easily keep up with this season’s trend. Made from layers of elastic fabric woven around like a bandage (hence the name), this dress has magical properties when it comes to figure shaping like nothing we’ve ever seen before. It holds in problem areas in the waist, lifts up the bust and straightens the back to perfectly compliment the individual body shape of every woman who wears one. In addition to its form-flattering ways, the bandage dress’ horizontal weave and narrow cut make it easy to alter without compromising the design.

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Dear Members,

With the site more stable, we were able to release a “split orders” feature this week to address one of your concerns.  Members who place orders for items with different shipping time frames will now receive their in-stock items immediately.  The balance of the order will be shipped to you as soon as we receive it, at no extra cost.  We will also ship any jewelry items separately to ensure they arrive intact, again at no extra cost.

We got a lot of questions and comments last week about the “waitlist” function. Here’s how it works:

Waitlist allows you to be notified when an item is returned to general inventory. That happens when a member cancels a purchase, returns an item for sizing reasons, or when we’re able to secure additional inventory from a brand. The waitlist queue is first-come first-serve.  E-mail notifications are sent to one customer at a time based on their position in the queue.  Once you receive the e-mail notification you have 3 hours to place the item in your cart and purchase it before the next member in the queue gets an e-mail. You should take into account that the e-mail notification may take a while before showing up in your in-box.

Waitlist is a great feature (I got a favorite dress this way so I know it works). But during peak hours, I still recommend refreshing the page as a quicker and surer way to capture an item if it is released from a members cart back into inventory.

One last thing: while many of you have praised our customer service reps, we read a number of posts last week expressing frustration over delayed response times.  This is a recent issue, brought on by the overwhelming number of contacts logged during the Christian Louboutin and Final Sales.  Our customer service team is working overtime to get through the backlog and we hope to get back to each and every one of you shortly.  We continue to grow our customer service team with informed, courteous, and detail-oriented people who can deliver the kind of service you’ve come to expect from us.

I continue to be amazed by how invested our members are in Gilt Groupe. All your comments, both positive and negative, are a key factor in helping us address trouble areas, so please keep those comments coming!