Gilt Groupe is seeking individuals with diverse backgrounds and experience to join our sophisticated Customer Support team in Limrick, Ireland.
The successful candidate shall innately understand the needs of the luxury goods consumer and will be able to communicate their personal approach to a successful customer service policy. In addition, the Customer Support Associate’s role is unscripted, thus allowing individuals the flexibility necessary to successfully resolve all customer issues without restrictive timelines nor canned verbiage requirements; this approach requires demonstrated patience, empathy, sound judgment and balanced decision-making skills. The successful candidate shall contribute a positive, energetic and organized approach to their role within this highly functioning team.
- Serve as the primary contact between the customer and the company, providing real-time service during online sales, as well as post-sales support covering a range of topics
- Demonstrate a highly professional demeanor while providing exceptional service to our customers via phone and e-mail
- Troubleshoot and resolve customer issues and complaints with the utmost of care and respect by listening to their problems and negotiating a satisfactory resolution
- Follow customer service policies and procedures to ensure consistent customer satisfaction, always doing the right thing for both our customers and our business
- Serve as a liaison between the customer and various internal departments in regards to shipping, technical and designer issues
- Provide customer feedback to management in order to continuously improve the shopping experience
- Professional telephone etiquette, a strong vocabulary, and outstanding writing and proofreading
- Demonstrated computer proficiency including email, web applications and contact mgmt software
- Exemplary communication skills, both verbal and written
- Strong leadership skills both independently and in a team
- Highly organized with demonstrated attention to detail
- Knowledge of luxury goods a plus