Do you want to return something you received from Gilt?

You can create a return by visiting your account at http://www.gilt.com/return section.

You can also see our return policy at http://www.gilt.com/support/returns

Also remember to check the return policy for each item as you look at the detail. It’s on the detail page for every item we sell.

Do you have a question about how you'll be charged for on an order?

We authorize your card at the time that you place your order. This simply means that your bank will confirm that there is funding for your purchase. This takes a few days to drop off, and if you use a debit card, your bank will likely restrict the use of those funds during that time.

We’ll collect payment only at the time that we ship your order. So, if for some reason we are unable to ship your order, we won’t charge you at all (and we’ll do our best to let you know that quickly!)

Do you want to know when Gilt Groupe will process your return?

We currently process returns in an average of 3 days of receipt. Remember that the package also needs some time to travel – it usually takes about 5 days to get to us if you’re on the west coast.

We’ll try to get yours processed as quickly as we can so that you can visit our sales!

Do you have another question that isn't on this list?

You can find other questions we sometimes receive from our members by visiting http://www.gilt.com/support/faq.

You can also reach out to us by email at support@gilt.com or by phone at (877) 445-9227. We do our best to respond to every inquiry in about a day, and often much faster.

Would you rather talk to someone?

The email form below is often the quickest way to get a fast response.

However, if you prefer to talk to someone (especially for a complicated scenario) you can always call us at 877.280.0545.