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Frequently Asked Questions

Order Information:

Can I Order by Phone or Chat? How Much is Shipping? What is Gilt Unlimited? How Do I Use My Account Credits? Do You Offer a Loyalty Program? Why Is My Discount/Promo Code Not Applying? How Is the Slash-Through Price Quote Determined? What is California Proposition 65, and How Does It Apply to Any of the Products That You Offer? How Can I Modify An Order? What Does it Mean When a Product is Sourced by a Trusted Independent Supplier? How Is Sales Tax Calculated? What Are Your Vintage Condition Codes?

Return Policy:

Can I Exchange an Item? What If I Want to Return an Item that was Purchased with a Promotion or Discount? What Is Your Return Policy? How Do I Return an Item? My Item Arrived Damaged. What Do I Do? When Will I Get My Return Credits?

Account Information:

How Can I Change My Credit Card Details? How Do I Reset My Password? Do My Account Credits Expire? How Do I Update My Email Preferences? How Does the Waitlist Work? Does Gilt Ship Overseas?

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