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Frequently Asked Questions

Order Information:

How Is the Slash-Through Price Quote Determined? What is California Proposition 65, and How Does It Apply to Any of the Products That You Offer? How Is Sales Tax Calculated? How Do I Use My Account Credits? How Much is Shipping? Do You Offer a Loyalty Program? How Can I Modify An Order? How Do I Cancel My Order? What Does it Mean When a Product is Sourced by a Trusted Independent Supplier? Can I Order by Phone or Chat?

Return Policy:

My Item Arrived Damaged. What Do I Do? When Will I Get My Return Credits? What If I Want to Return an Item that was Purchased with a Promotion or Discount? How Do I Return an Item? Can I Exchange an Item? What Is Your Return Policy?

Account Information:

How Can I Change My Credit Card Details? Do My Account Credits Expire? How Does the Waitlist Work? How Do I Update My Email Preferences? How Do I Reset My Password? Does Gilt Ship Overseas?

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