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Frequently Asked Questions

Order Information:

Can I Cancel or Modify An Order? Why Has My Order Gone Past the Delivery Date? Why Is My Delivery Date So Far Away? How Do I Apply a Promotion Code? Why Is My Discount/Promo Code Not Applying? I'm Encountering Issues With My Voucher, What Do I Do? How Much is Shipping? What is Gilt Unlimited? How Do I Use My Account Credits? Why Is My Order In Review? I was just charged tax for the first time. Why is this? How Is Sales Tax Calculated? Do You Offer a Loyalty Program? What is California Proposition 65, and How Does It Apply to Any of the Products That You Offer? How Is the Slash-Through Price Quote Determined? Can I Order by Phone or Chat? What Does it Mean When a Product is Sourced by a Trusted Independent Supplier?

Return Policy:

What Is Your Return Policy? How Do I Return an Item? When Will My Return Be Processed? When will I receive my refund or credits? Can I Exchange an Item? My Item Arrived Damaged or incorrect. What Should I Do? What If I Want to Return an Item that was Purchased with a Promotion or Discount? Saks Fifth Avenue OFF 5TH Merchandise Credits: Refunds to original form of payments:

Account Information:

How Do I Reset My Password? How Do I Update My Email Preferences? How Can I Add or Delete an Address? How Can I Change My Credit Card Details? How Does the Waitlist Work? How Does the Gilt City Waitlist Work? How Do I Use My Account Credits? Do My Account Credits Expire? How Can I become A Noir Member Does Gilt Ship Overseas?

Other Customer Questions:

Do you offer a referral program? What is Gilt By Appointment? What Are Your Vintage Condition Codes?

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