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Frequently Asked Questions

Order Information:

I was just charged tax for the first time. Why is this? What is Gilt Unlimited? What Does it Mean When a Product is Sourced by a Trusted Independent Supplier? How Can I Modify An Order? What is California Proposition 65, and How Does It Apply to Any of the Products That You Offer? How Much is Shipping? How Do I Use My Account Credits? How Is the Slash-Through Price Quote Determined? Can I Order by Phone or Chat? How Is Sales Tax Calculated? Do You Offer a Loyalty Program? What Are Your Vintage Condition Codes? Why Is My Discount/Promo Code Not Applying?

Return Policy:

Saks Fifth Avenue OFF 5TH Merchandise Credits: Refunds to original form of payments: Can I Exchange an Item? How Do I Return an Item? What If I Want to Return an Item that was Purchased with a Promotion or Discount? When will I receive my refund or credits? My Item Arrived Damaged or incorrect. What Should I Do? What Is Your Return Policy?

Account Information:

How Do I Update My Email Preferences? How Do I Reset My Password? How Does the Waitlist Work? Do My Account Credits Expire? How Can I Change My Credit Card Details? Does Gilt Ship Overseas?

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