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Frequently Asked Questions

Order Information:

How Is the Slash-Through Price Quote Determined? How Do I Use My Account Credits? What is California Proposition 65, and How Does It Apply to Any of the Products That You Offer? What Are Your Vintage Condition Codes? What Does it Mean When a Product is Sourced by a Trusted Independent Supplier? How Much is Shipping? How Is Sales Tax Calculated? Why Is My Discount/Promo Code Not Applying? How Can I Modify An Order? Can I Order by Phone or Chat? What is Gilt Unlimited? Do You Offer a Loyalty Program?

Return Policy:

My Item Arrived Damaged. What Do I Do? What If I Want to Return an Item that was Purchased with a Promotion or Discount? How Do I Return an Item? When Will I Get My Return Credits? Can I Exchange an Item? What Is Your Return Policy?

Account Information:

Does Gilt Ship Overseas? How Can I Change My Credit Card Details? How Do I Update My Email Preferences? How Do I Reset My Password? How Does the Waitlist Work? Do My Account Credits Expire?

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