We're so glad to have you as a member! We'd like to invite you to view this very short welcome video which helps explain what we're all about! http://www.gilt.com/welcome - If you have any additional questions, please feel free to browse our support page and send us a message using the "Send a Message" button on the right hand side of the screen!
Gilt customer support will be available from 10am - 6pm EST on Monday, May 28, 2012 in observance of Memorial Day for both international and domestic phone calls. If you are not able to reach us due to our limited business hours on Monday, feel free to send us an email anytime of the day. We wish you a wonderful holiday weekend!
Gilt offers $5.95 flat-rate, domestic shipping on most items via UPS (USPS for PO Boxes and APO/FPO addresses). Some items carry an additional delivery charge due to weight, size, specialty packaging or freight delivery. These delivery charges are clearly listed on the items they apply to and are not eligible for any combined or reduced shipping offers. Expedited shipping is available for some items and shipping rates are calculated based on the destination and weight of your order.
For international orders, Gilt offers $19.95 flat-rate shipping to most countries. Additional delivery charges may apply for large or heavy items.
Gilt Groupe is currently obligated to collect sales tax on orders shipped to New York, Kentucky, and Nevada addresses. Each state's tax laws specify what purchases are subject to sales tax. The sales tax quoted at checkout is only an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes, as well as any applicable rebates or fees.
No sales tax is charged when purchasing e-gift cards; however, purchases paid for with e-gift card credits may be subject to tax.
For services (spa treatments, club memberships, dining experiences) and tickets to events (concerts, shows) sales tax is generally charged based on where the service or event is held and not the billing or shipping address of the customer.
It’s easy to add a new credit card, delete a card or change your credit card information on your account. Click here to go to "Credit Cards and Billing Addresses" in your Account. Please note that after an order has been placed, we are unable to update the card associated with it. Also, updating your default credit card will not affect any previous orders placed.
Your credits will be automatically applied to your next purchase. If the total amount of your purchase exceeds the amount of your Gilt credits, you must pay the balance from a credit card. If your purchase is less than your amount of Gilt credits, any unspent credits will remain in your account. You can use your Gilt credits for the purchase of merchandise from Gilt Groupe, Gilt Taste, Park and Bond and most offers from Gilt City. Credits cannot be used for Jetsetter purchases, gift cards or City offers purchased through a 3rd party such as Ticketmaster.
Once your return is processed, it will usually take 48 hours for your Gilt account or credit card to be credited. We currently process returns in an average of 3 days of receipt at our Returns Center. Remember that the package also needs some time to travel – it usually takes about 5 days to get to us if you’re on the west coast. On rare occasions, due to volume & capacity constraints, returns may take longer to process. Look for announcements on our support page for delays due to holidays, inclement weather, etc.
Returning an item is easy. Click here to select the eligible items you wish to return and indicate how you’d like your refund. Then just print your return slip and shipping label, and drop your package off at any US Postal Service location – from home, in a blue drop box, from work, or at a Post Office.
Gilt accepts returns on apparel, footwear, hats, scarves, ties, and belts unless otherwise stated on the product detail page. From time to time, some of these items will be final sale, as specified on the detail page of the specific item.
Gilt offers two return options: (1) Gilt store credit with free return charge or (2) A refund in the original form of payment minus a return charge that covers the return shipping and the restocking costs for the entire shipment. For return shipments valued under $100, the return charge fee is $9.95. For return shipments valued $100 or more, the return charge fee is $14.95.
Eligible item(s) must be returned within 21 days of date item shipped. Returned items must be unused, unworn, unwashed and undamaged. Please return items in their original packaging, including: hangers, plastic wrap, hang tags on garments, shoeboxes, dust bags and gift boxes. For the full return policy, please visit here.
If you used a discount or promotional offer when purchasing an item which you later decide to return, your refund will be issued for the actual amount paid at the time of purchase, not the original selling price. If you used promotional credits to purchase the item, the promotional credits will be reinstated to your Gilt account as a Gilt credit.
Welcome to the Gilt family! Your account has been successfully transferred into our system. Feel free to access your account using your BuyWithMe login and password. If you have any unused BuyWithMe credit, it has also been added to your Gilt account for use on your next purchase. You can use these account credits at Gilt Groupe, Gilt Taste, Park and Bond or Gilt City. Your unredeemed, unexpired vouchers are valid for use with us! Simply login to your account using your BWM username and password and your vouchers will be waiting for you.
We use physical, electronic, and administrative safeguards to assist us in preventing unauthorized access, maintaining data accuracy, and correctly using your personal information.
In addition to our privacy policy, you can review Gilt’s security policy by clicking here.
Yes, we do! For more information on international shipping rates and the countries we service, please visit our International Support page. If you live in Japan, visit our Japanese site — www.gilt.jp.