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Gilt Return Policy
The following return policy applies to domestic orders only. For all international order information, click here.
Our return policy strives to be as flexible as possible for our customer while allowing us to provide instant insider access to top designer labels and coveted products at a significant discount. As a result, not every product can be returned or returned for cash. To make the process easier for our valued members, we've broken down the details on what exactly is returnable and when you can expect to receive cash back or Gilt.com credit. If you need any further assistance or clarification, please contact Customer Support.
You can return the following items:
All sized items, which includes clothing, footwear, and belts unless the item is marked Final Sale or otherwise noted as non-returnable on the product page.
The following items are non-returnable:
All non-sized items, including handbags, ties, toys, and more are not eligible for return. Exceptions may apply so please check the individual product page carefully. The return availability status is also noted on each product in your cart at checkout.
Returns and Credits
Returnable items that are priced at $199.99 and under are eligible for a refund in the form of Gilt Credits. For returnable items that are priced at $200 and above, we are offering two options for our members:
- Receive Gilt Credit with no additional return charges.
- Receive a refund back to the original form of payment minus $7.95 return shipping.
Gilt Credits may be used on Gilt.com or Giltcity.com, but may not be used on Jetsetter.com. Gilt Credits may not be used to purchase Gift Cards.
If you request a refund to the original form of payment and had used Gilt Credits to purchase the item in question, the original Gilt Credits will be reinstated to your store credit account on the site. Once you have selected to receive your return in Gilt Credits, you cannot transfer the amount onto any form of original payment for cash back.
If the credit card used in connection with the purchase is expired or invalid, the refund will transfer over to your new card if it is with the same bank. If this is not possible, we will issue a check to the billing address on the credit card. If any promotional discount was applied to the total at the time of purchase, you will be refunded the actual amount paid at the time of purchase for that item. If you want to return an item received as a gift, you must contact Customer Support and you will receive your refund in Gilt Credits.
Quick & Easy Exchanges
Love your purchase but need it in a different size? We're happy to exchange it if we still have the item in stock. To start an exchange, click here and press the "Exchange" button next to the item to see which sizes are still available.
We'll ship you your new item right away–but we'll have to charge you for the purchase (we'll waive the return shipping of the original item). Upon receipt of the original item we'll also credit you for the cost of that item. This is the most efficient way to ensure that you get your new item–and that you receive it as quickly as possible.
Return or Exchange Eligibility Window
Eligible item(s) must be returned or exchanged within 21 days of the item shipped date or as otherwise stated on the item return policy. Returned items must be unused, unworn, unwashed and undamaged. Please return items in their original packaging, including: hangers, plastic wrap, hang tags on garments, shoeboxes, dust bags and gift boxes.
Start a Return or Exchange
It's easy! To start a return or exchange, please click here and follow the instructions.