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Frequently Asked Questions

Order Information:

How Can I Modify An Order? Do You Offer a Loyalty Program? How Is Sales Tax Calculated? Can I Order by Phone or Chat? How Is the Slash-Through Price Quote Determined? How Do I Use My Account Credits? How Much is Shipping? What is California Proposition 65, and How Does It Apply to Any of the Products That You Offer? What Are Your Vintage Condition Codes? What is Gilt Unlimited? Why Is My Discount/Promo Code Not Applying? What Does it Mean When a Product is Sourced by a Trusted Independent Supplier?

Return Policy:

What Is Your Return Policy? My Item Arrived Damaged. What Do I Do? When Will I Get My Return Credits? What If I Want to Return an Item that was Purchased with a Promotion or Discount? How Do I Return an Item? Can I Exchange an Item?

Account Information:

Does Gilt Ship Overseas? How Can I Change My Credit Card Details? Do My Account Credits Expire? How Does the Waitlist Work? How Do I Reset My Password? How Do I Update My Email Preferences?

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