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Frequently Asked Questions

Order Information:

What Does it Mean When a Product is Sourced by a Trusted Independent Supplier? Do You Offer a Loyalty Program? How Is Sales Tax Calculated? Can I Order by Phone or Chat? How Is the Slash-Through Price Quote Determined? How Do I Use My Account Credits? How Much is Shipping? What is California Proposition 65, and How Does It Apply to Any of the Products That You Offer? How Can I Modify An Order?

Return Policy:

What Is Your Return Policy? My Item Arrived Damaged. What Do I Do? When Will I Get My Return Credits? What If I Want to Return an Item that was Purchased with a Promotion or Discount? How Do I Return an Item? Can I Exchange an Item?

Account Information:

How Do I Update My Email Preferences? Does Gilt Ship Overseas? How Can I Change My Credit Card Details? Do My Account Credits Expire? How Does the Waitlist Work? How Do I Reset My Password?

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