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Frequently Asked Questions

Order Information:

What is California Proposition 65, and How Does It Apply to Any of the Products That You Offer? How Do I Use My Account Credits? Do You Offer a Loyalty Program? How Is the Slash-Through Price Quote Determined? Can I Order by Phone or Chat? How Much is Shipping? What Does it Mean When a Product is Sourced by a Trusted Independent Supplier? How Is Sales Tax Calculated? How Can I Modify An Order? Why Is My Discount/Promo Code Not Applying? What is Gilt Unlimited?

Return Policy:

When Will I Get My Return Credits? My Item Arrived Damaged. What Do I Do? What If I Want to Return an Item that was Purchased with a Promotion or Discount? Can I Exchange an Item? What Is Your Return Policy? How Do I Return an Item?

Account Information:

Does Gilt Ship Overseas? Do My Account Credits Expire? How Can I Change My Credit Card Details? How Do I Update My Email Preferences? How Does the Waitlist Work? How Do I Reset My Password?

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